one THE IMPLEMENTATION OF CLOUD PHONE TELEPHONE SYSTEMS, MPLS INTERNET AND SERVER VIRTUALIZATION IN THE GOVERNMENT SECTOR OF IBIÁ

A SUCCESSFUL EXPERIENCE

Abstract

Due to problems such as lack of interconnectivity between all 33 locations, between secretariats and several other points in the municipality, as well as difficulties in hiring, support, and speed of services provided by the telecommunications company, as well as security risks and adjustments to LGPD 13.709 /2018 and finally better management of IT resources, one of which was server virtualization, it was necessary to implement Cloud Phone telephony systems, Internet Mpls with Virtual Private Network at all points and server virtualization within the scope of the City Hall of Ibiá, Minas Gerais, represented a major transformation of the municipal IT infrastructure. The shift from a decentralized environment to an integrated structure has revolutionized operational efficiency, optimizing resources and increasing cybersecurity, as well as platform-as-a-service usage. The interconnectivity between all municipal public management locations facilitated communication and collaboration between different sectors and departments, enabling remote work and adaptation to new needs as they arise.