Model for assessing the management performance of the brazilian ports

Abstract

138E-Tech: Tecnologias para Competitividade Industrial, Florianópolis, v. 5, n. 1, p. 120-140, 2012.Finalmente, ressalta-se que, a sistematização de um modelo não elimina ou sequer reduz a importância de quem irá aplicá-lo. O conhecimento dos princípios da gestão e das especificidades do setor é requisito essencial para que o modelo proposto possa ser executado de forma a gerar confiança na aplicação bem como nos resultados apurados.MODEL FOR ASSESSING THE MANAGEMENT PERFORMANCE OF THE BRAZILIAN PORTS ABSTRACTThe model for assessing the management performance of the ports industry (GESPORTOS) arose from the need to develop a tool capable of evaluating the management maturity levels from specific features of the ports industry, based on criteria recognized and accepted as “state of the art”’ management. This study aimed to design a performance evaluation of management, directed at the ports industry, considering its specific features and based on the fundamentals recognized and accepted by world-class organizations. Adopted as a model, were the same principles established by the National Quality Foundation (FNQ) for the National Quality Award (NQA), understanding these references as universal and applicable to any organization, regardless of their business, size and characteristics, thus allowing comparisons with other “world class” organizations. By adopting the same basis as the Excellence Model, it was assumed that these were the foundations supporting the organizations which seek excellence in management at the heart of their competitiveness, but it was noted that there was a need to adapt the criteria in specific aspects of the industry, which have unique characteristics compared to other economic industries. The results of this study are useful for decision making, improving management and increasing competitiveness in this important segment.